Every customer interaction is a renewal of their choice and commitment. Services and benefits that encourage interaction can deliver tangible, quantifiable brand and business value through improvements in revenue, retention and recommendation.
Interaction allows your brand to understand and adapt to your customers' expectations. Fostering ever-deeper engagement through additional frequent-touch, high value benefits realises the opportunity of brand affinity.
Every customer interaction is a renewal of their choice and commitment. Services and benefits that encourage interaction can deliver tangible, quantifable brand and business value through improvments in revenue, retention and recommendation.
Cims South Africa, founded by Yolinda Liversage, was a trailblazer in establishing independent emergency services tailored for corporate needs. Initially focused on emergency ambulances, the company recognized a growing demand for additional emergency-related services, which led to its expansion. Today, Cims offers a diverse range of value-added services and business solutions across multiple market segments and industries, on behalf of numerous blue-chip companies throughout South Africa. This evolution showcases its commitment to meeting the comprehensive emergency needs of its clients.
Cims collaborates closely with its clients to design and develop value-added services and benefit programs that enhance core offerings in ever-changing environments. By focusing on customer-centric solutions, Cims delivers outsourced business process solutions that foster meaningful engagement and add significant value to their clients’ brands.
These solutions are executed through Cims’ 24-hour Customer Engagement Centre and a national network of independently contracted service providers, ensuring a robust and responsive service delivery framework. This approach not only enhances client satisfaction but also strengthens brand loyalty.
Cims Customer Engagement Centre
Cims Customer Engagement Centre
To maximize value across the supply chain and effectively manage frontline service delivery, Cims employs a strategic blend of in-house and outsourced best practice providers tailored to meet client requirements. The company boasts a vast network of over 1,500 contracted service providers across diverse categories, including ambulance services, roadside assistance and towing, repatriation of mortal remains, legal advisors, and trauma counselors, among others.
This extensive network and strong partnerships enable Cims to deliver customized solutions that address the unique needs of each client, ensuring high-quality service and efficient response times.
Years experience in the South African market
Staff retention
of inbound calls answered within 20 seconds
Average Client relationship 12 + years
More than 7 million lives in South Africa enjoy benefits provided by Cims
Customer Satisfaction index
“Over the past 6 years, our experience with Cims has been excellent. Cims continuously delivers against service standards and is always ready and willing to assist wherever needed.”
Cims understand that true service is experienced and not merely marketed. It’s about problem-solving and providing solutions, from beginning to end. Not many understand or deliver great customer service today, but I can say that Cims certainly does.”
“It’s been 10 years and counting since initiating our working relationship with Cims South Africa. The Cims team are an absolute pleasure to deal with—efficient, professional, and well-versed on challenges within our industry. They are an integral part of our business.”
“Once you experience Cims as your partner provider in value-added services, you are spoilt for life. Competitors don’t come close to their attention to detail and level of service.”
“We are so proud of the compliments we receive from our customers who have engaged with Cims in accessing value-added benefits. It’s important to have your reputational risk protected when embarking on a white-labelled solution for your clients. Cims deliver, and this, in turn, supports and strengthens our brand. Thank you, Cims team, we appreciate you.”
